- Do you provide an SLA or keep uptime statistics?
Yes. We aim for (and achieve) three nines availability. We’re happy to give you more detailed stats upon request, contact us for details.
What are your support options for businesses?
We provide email support for all plans, and we answer quickly. For large plans and above we also offer phone or video call support. The people giving you answers are experienced engineers.
Can you migrate our existing dashboards?
Absolutely! Please contact us
and we’ll talk you through the process.
We have a lot of metrics, how can we get them all hosted?
We have customers sending millions of metrics. If you think you’re going to need a lot of metrics, we can onboard you at a pace that suits your schedule. If you have an existing Graphite setup, you can set up a relay that duplicates some or all of your metrics to us. This way you can determine whether our service suits your needs without ever losing control of your existing setup. If you decide that Hosted Graphite is right for you, you can then send metrics directly to us. If you have sales questions get in touch at firstname.lastname@example.org
, or support
for more technical queries.
Who owns my data? Can I get it back or get data backups?
The data is yours. Our Enterprise customers can benefit from regular data backups to Amazon S3. Other accounts can get one-time whisper exports of their data sets upon request.
Do you offer any discounts?
Yes - if you switch to paying annually, we offer a significant discount. Please contact email@example.com
to switch to annual payments.
What happens if I am on an annual subscription and need to upgrade (or downgrade) mid term?
Annual subscriptions are purchased in advance for the following 12 month period but if your usage increases we might need to change your plan. Plans are subject to upgrade mid-subscription in the event that metric usage exceeds the paid-for metric threshold. Any such upgrade will be advised at least 14 days in advance and you will have the option at any time to reduce your metric usage to fit within the plan you are currently on.
Can I pay without using a Credit Card?
Yes, but because this adds some administrative overhead for us it is only available to customers on annual subscriptions or Enterprise plans. If you’d like to switch to invoiced/purchase order billing, please contact firstname.lastname@example.org
Can I get additional team users without upgrading to the next plan?
Yes - If you wish to add extra users they can be purchased in bundles of 5 for $100 per month (unit cost $20 per seat p/mo). To add additional users please email us at email@example.com