Troubleshooting - FAQs

• Why don’t I see any metrics in the dashboard composer’s ‘Graphite’ folder?

  Ensure that your metrics are being sent using the correct format and using the correct API Key.
• Why did I get an empty graph after selecting a metric in the dashboard composer’s ‘Graphite’ folder?

  If the metric appears in the folder, then it’s likely one (or both) of two things have happened.
  • No data for the currently selected time window - choose a more suitable time range. If you’re trying to test that a new metric was received, a 30 minute time range is a good choice.
  • The data is too sparse for the selected time range - try choosing the Connected Line graph style or enabling the Keep Last Value option - see the Graph Option Menu for more info on these options.
• Why can’t I see any graphs on my dashboard?

  After adding graphs to a dashboard, you must explicitly save that dashboard, giving it a name. Then the dashboard can be recalled either via a menu or via a bookmarkable URL. See the Dashboard Guide for more information.
• How long does it take for metrics to appear in the system?

  In general, it will take about 30 seconds for a new metric to be available in the metric tree. During slower times this might take a couple of minutes, but we try to keep it to around 30 seconds.

  The speed of new datapoints appearing for an existing metric will depend on the time scale of the graph you’re viewing.

  For a short graph timescale (e.g. within the last 24 hours) the metric will become available within a few seconds - 15 seconds at the minimum. If you’re looking at a timespan greater than 24 hours, it will take up to 10 minutes simply because each data point on a graph of that scale is represented by a larger amount of time. One data point received in that time interval is not a valid representation of the actual data stream, so data is only displayed when there is a valid amount collected.
• What are _hg_meta metrics?
These metrics are used to monitor account traffic and come standard withe every account. Additionally, a dashboard called "HG Traffic dashboard" is automatically generated to visualize these metrics. They do not count against your metric total and you are not charged for them.