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Integrate Slack and OpsGenie

Integrating Slack and OpsGenie with your monitoring system

To integrate Slack and OpsGenie with your monitoring system, reach out to MetricFire. Book a demo with the MetricFire team to discuss integrating Slack and OpsGenie and how that can support your monitoring system.

What is Slack?

Slack is a popular channel-based messaging platform that improves business communication and collaboration. This cloud-based solution offers enterprise-grade security and scalability, along with many innovative features that make it easier to have quality work conversations.

The core functionality of Slack revolves around chat rooms where users send messages and files. You can organize these rooms by topics, teams, projects, office locations, and other categories to keep the discussions highly relevant to that work. Users can also directly message each other. In addition to text messages, voice, screen sharing, and video chats are also supported.

You have a lot of flexibility in working with Slack. Your channels can be open to everyone in the organization, available for users outside of your organization, or made private for a subset of employees. A robust search function simplifies the process of looking up information, so it’s readily available. There is also an option of free-to-use and paid plans.

 

Slack workspaces create a central repository for work-related information, whether that’s being shared in messages, file attachments, links, or other formats. Slack performance monitoring allows you to see how your organization is utilizing this platform, whether it’s having issues, and ways to optimize it for your specific use cases.

One of Slack’s strengths is its integration support with many software types, allowing you to perform your work without leaving the workspace. For example, when you connect MetricFire and Slack, you can send immediate notifications to a specific channel so the right staff members see it. Since the alerts show up in a centralized communications tool being used for other daily work activities, they get noticed and acted on faster.

What is OpsGenie?

OpsGenie is an incident management system that helps teams engage the right people to manage and resolve an incident in the shortest possible time. 

OpsGenie is designed to streamline those crucial incident monitoring processes by alerting the right people on your team to take action and address an issue as soon as possible through its on-call management and escalation features. It comes with highly customizable features and sophisticated tools, all designed to work with different DevOps workflows.

Unlike regular incident monitoring platforms, OpsGenie intuitively forecasts potential issues based on aggregated metrics. This tool also automatically determines the people or teams best equipped to resolve the issues detected through proper action mapping. 

You can optimize your team's collaboration and communication channels by integrating OpsGenie with over 200 ticketing, monitoring, and chat tools, including Slack, Jira, and Amazon CloudWatch. Plus, common and repetitive actions can be quickly executed by using OpsGenie actions. For example, in response to an alert, OpsGenie can start an Amazon EC2 instance.

Being a service-aware incident management platform, OpsGenie also proactively alerts stakeholders about any service disruptions or outages. With its ability to identify, manage and categorize critical incidents promptly, OpsGenie is a favorite incident management system for businesses with always-on services. OpsGenie tracks everything related to alerts and incidents, allowing you to monitor your team's performance in acknowledging and resolving incidents. 

 

Integrating your OpsGenie platform with your MetricFire platform is a great way to ensure that any incidents identified by MetricFire are actioned by the right person in your DevOps team as soon as possible. 

All you do is create an OpsGenie channel in your MetricFire alerts panel. Then, as MetricFire aggregates and monitors metrics from all your computer systems, you'll feel confident that any incidents will be quickly addressed and fixed by the right people in your DevOps team.

How to integrate Slack and OpsGenie with your monitoring system

To integrate Slack and OpsGenie with your monitoring system, sign up for a free trial with MetricFire. Talk with the MetricFire team about how to integrate Slack and OpsGenie and get Slack and OpsGenie interacting with your MetricFire dashboards directly.

What is MetricFire?

MetricFire is a full-scale platform that offers infrastructure, system, and application monitoring using a suite of open-source monitoring tools. The platform allows you to use either Prometheus- or Graphite-as-a-Service and have your metrics displayed on aesthetically-pleasing Grafana dashboards. 

     

MetricFire offers its users a complete ecosystem of end-to-end infrastructure monitoring, which is made up of three of the most popular open-source monitoring software services: Prometheus, Graphite, and Grafana. As well, plugins for a number of other open-source projects are preconfigured, such as StatsD, collectd, and Kubernetes. You get all these within a hosted environment as a single product. Not only does MetricFire fit well into the infrastructure monitoring use-case, such as network monitoring and server monitoring, we also do application monitoring and business intelligence.

        

Through this hosted environment, MetricFire works to boost the unique features of the open source projects to give you more functionality than the original products. Below are some of the MetricFire features at a glance: 

Cloud and on Premise Monitoring

Hosted Prometheus

Hosted Graphite

Grafana Dashboards

        

Whether to use Prometheus or Graphite is a great question. We’ve looked deeper into this decision in our blog article, Prometheus or Graphite. While Prometheus is a newer software that has a multidimensional data structure, Graphite is robust and sufficient. The key thing to remember is that Hosted Graphite by MetricFire is more than just Graphite. Our Hosted Graphite product actually adds data dimensionality and better data storage.

       

The benefits of MetricFire are:

    

No vendor lock-ins
MetricFire allows you to request for a full export at any time, because you will always own the data you input. You get all the benefits of an open-source tool with the stability and security of a SaaS tool. 
      

Easy Budgeting
A structured pricing model allows you to save time and work within your budget. The predictability and transparent pricing allows you to keep your costs in check and plan for the future.
       

Transparency
MetricFire works transparently on all aspects of their operations of SaaS system monitoring. You can see their own internal system metrics at their public status page.
      

Robust Support
Technical support is provided by engineers for engineers, so you can expect detailed and relevant answers to your queries. 

The author for this testimonial, Jim Davies, Head of DevOps, MoneySuperMarket.com.
“As MetricFire scales effortlessly, we can push and store more metrics than we really need today but might need tomorrow. This increases our depth of understanding of the systems that we run and heads off any future problems.”
Jim Davies, Head of DevOps, MoneySuperMarket.com.

Don't just take our word for it

Why thousands of engineers choose us:

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Vendor lock-in's not our thing. We’re believers in you still owning your data, so you can request a full export at any time. That means you get all the benefits of an open-source tool, but with the security and stability of a SaaS tool.

“We now have over ten times the amount of metrics we started with, and on different accounts. One of the great things about MetricFire is that scaling to support this increase has been hassle-free, requiring no additional work on our side.”

Maxime Audet, Cloud-Ops Team Lead, Coveo

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Save valuable engineering time and stick within your budget. We're known for our predictable and transparent pricing so it's easy to keeps costs under control.

“Building and managing an on-premise installation at this scale would require a lot of engineer time, especially in the first year...we use this engineering time to work on initiatives closer to our core business”

Jim Davies, Head of DevOps, MoneySuperMarket.com

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Transparency is at the root of how we operate: from pricing to postmortems we're open about how we do things. We even publish our internal system metrics to our public status page.

“There’s complete transparency with everything MetricFire do which means we can accurately predict what we’ll be spending and comfortably keep within our budget.”

Itai Yaffe, Big Data Developer, Nielsen

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Our first line, technical support comes from engineers, for engineers. So you get highly detailed, expert support when you need it.

"Every time I have a question, I get an answer from support after just a couple of hours. Their technical knowledge is excellent.”

Shahar Kobrinsky, VP of Architecture and Scale, Eyeview

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Questions?

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