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Integrate PagerDuty and HipChat

Integrating PagerDuty and HipChat with your monitoring system

To integrate PagerDuty and HipChat with your monitoring system, reach out to MetricFire. Book a demo with the MetricFire team to discuss integrating PagerDuty and HipChat and how that can support your monitoring system.

What is PagerDuty?

PagerDuty is an incident management platform used to help teams quickly detect and fix infrastructure problems. It manages automatic notifications when a problem occurs, escalates the issue where necessary, and schedules on-call resources.

With its SaaS platform, PagerDuty provides businesses, developers, and administrators a range of powerful tools to help them quickly manage client-impacting issues. By arming your business with the insight to proactively manage events that may affect customers across your IT infrastructure, PagerDuty helps you to maintain customer experience and satisfaction. It also allows you to sustain your brand reputation and revenue streams.

PagerDuty comes with hundreds of native integration points to ensure that the right data gets in the hands of the right people in real-time. By taking advantage of machine-learning, PagerDuty automatically handles resource scheduling and issue escalations. You can customize PagerDuty notifications to use a combination of phone calls, SMS, push notifications, and emails depending on the issue severity, time of day, or defined support hours.

 

These features are why PagerDuty can be such a useful companion to your MetricFire applications such as Hosted Graphite. For example, you might use Hosted Graphite to receive alerts about system performance, code bugs, or other issues. If you use PagerDuty as well, you would find it of immense use when you wanted automatic delegating to the people in your organization. One way would be to use PagerDuty to create alerts that it automatically assigns to specific people on your team.

You can create a PagerDuty service on MetricFire's Hosted Graphite that triggers once an alert criterion reaches a specified threshold. Once triggered, the service delegates tasks to specific individuals, leaving you free to focus on other important job functions.

What is HipChat?

HipChat was an on-premises instant messaging tool once offered by Atlassian, but now discontinued. Slack has since replaced it. 

Like Slack, HipChat enabled teams to work together by making it easier to share ideas, updates, code, and files in real-time. You could integrate HipChat with many tools and applications, including Atlassian tools, such as Confluence or Jira, letting your users receive notifications from those tools in HipChat rooms.

 

For those legacy users who might still use Hipchat, there is a wide range of MetricFire's Hosted Graphite features that still work with Hipchat.

Hosted Graphite's HipChat integration lets you manage your alerts directly from your HipChat channel. Your team can see unusual patterns as they happen and keep the rest of your team informed. You can view your active and healthy Hosted Graphite alerts in HipChat, and jump directly to a Hosted Graphite dashboard straight from HipChat.

When an alert is triggered, we post a notification to your HipChat room. All Hosted Graphite alerts include a thumbnail of a graph, a link to the full-size graph, the metric name related to the alert, and the conditions that caused it to fire. This card view lets us pack lots of information into a small space, making the notification as useful as possible.

Additionally, you can:

  • Send private, one-on-one messages.
  • Send room notifications.
  • View users, rooms, and other group information.
  • View room information and participants.

Plus, if you click the "glance" inside HipChat, the sidebar changes to a filterable list of all your alerts, showing which ones are unhealthy and what the alert conditions are.

How to integrate PagerDuty and HipChat with your monitoring system

To integrate PagerDuty and HipChat with your monitoring system, sign up for a free trial with MetricFire. Talk with the MetricFire team about how to integrate PagerDuty and HipChat and get PagerDuty and HipChat interacting with your MetricFire dashboards directly.

What is MetricFire?

MetricFire is a full-scale platform that offers infrastructure, system, and application monitoring using a suite of open-source monitoring tools. The platform allows you to use either Prometheus- or Graphite-as-a-Service and have your metrics displayed on aesthetically-pleasing Grafana dashboards. 

     

MetricFire offers its users a complete ecosystem of end-to-end infrastructure monitoring, which is made up of three of the most popular open-source monitoring software services: Prometheus, Graphite, and Grafana. As well, plugins for a number of other open-source projects are preconfigured, such as StatsD, collectd, and Kubernetes. You get all these within a hosted environment as a single product. Not only does MetricFire fit well into the infrastructure monitoring use-case, such as network monitoring and server monitoring, we also do application monitoring and business intelligence.

        

Through this hosted environment, MetricFire works to boost the unique features of the open source projects to give you more functionality than the original products. Below are some of the MetricFire features at a glance: 

Cloud and on Premise Monitoring

Hosted Prometheus

Hosted Graphite

Grafana Dashboards

        

Whether to use Prometheus or Graphite is a great question. We’ve looked deeper into this decision in our blog article, Prometheus or Graphite. While Prometheus is a newer software that has a multidimensional data structure, Graphite is robust and sufficient. The key thing to remember is that Hosted Graphite by MetricFire is more than just Graphite. Our Hosted Graphite product actually adds data dimensionality and better data storage.

       

The benefits of MetricFire are:

    

No vendor lock-ins
MetricFire allows you to request for a full export at any time, because you will always own the data you input. You get all the benefits of an open-source tool with the stability and security of a SaaS tool. 
      

Easy Budgeting
A structured pricing model allows you to save time and work within your budget. The predictability and transparent pricing allows you to keep your costs in check and plan for the future.
       

Transparency
MetricFire works transparently on all aspects of their operations of SaaS system monitoring. You can see their own internal system metrics at their public status page.
      

Robust Support
Technical support is provided by engineers for engineers, so you can expect detailed and relevant answers to your queries. 

The author for this testimonial, Jim Davies, Head of DevOps, MoneySuperMarket.com.
“As MetricFire scales effortlessly, we can push and store more metrics than we really need today but might need tomorrow. This increases our depth of understanding of the systems that we run and heads off any future problems.”
Jim Davies, Head of DevOps, MoneySuperMarket.com.

Don't just take our word for it

Why thousands of engineers choose us:

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Vendor lock-in's not our thing. We’re believers in you still owning your data, so you can request a full export at any time. That means you get all the benefits of an open-source tool, but with the security and stability of a SaaS tool.

“We now have over ten times the amount of metrics we started with, and on different accounts. One of the great things about MetricFire is that scaling to support this increase has been hassle-free, requiring no additional work on our side.”

Maxime Audet, Cloud-Ops Team Lead, Coveo

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Save valuable engineering time and stick within your budget. We're known for our predictable and transparent pricing so it's easy to keeps costs under control.

“Building and managing an on-premise installation at this scale would require a lot of engineer time, especially in the first year...we use this engineering time to work on initiatives closer to our core business”

Jim Davies, Head of DevOps, MoneySuperMarket.com

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Transparency is at the root of how we operate: from pricing to postmortems we're open about how we do things. We even publish our internal system metrics to our public status page.

“There’s complete transparency with everything MetricFire do which means we can accurately predict what we’ll be spending and comfortably keep within our budget.”

Itai Yaffe, Big Data Developer, Nielsen

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Our first line, technical support comes from engineers, for engineers. So you get highly detailed, expert support when you need it.

"Every time I have a question, I get an answer from support after just a couple of hours. Their technical knowledge is excellent.”

Shahar Kobrinsky, VP of Architecture and Scale, Eyeview

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Questions?

Don’t see the integration you’re looking for? Need help setting up your monitoring? Get in touch and one of our engineers will help you out.

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