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Monitoring PagerDuty with Pingdom

Integrating PagerDuty and Pingdom with your monitoring system

To integrate PagerDuty and Pingdom with your monitoring system, please reach out to MetricFire. Book a demo with the MetricFire team to discuss integrating PagerDuty and Pingdom and how that can support your monitoring system.

What is PagerDuty?

PagerDuty is an incident management platform used to help teams quickly detect and fix infrastructure problems. It manages automatic notifications when a problem occurs, escalates the issue where necessary, and schedules on-call resources.

With its SaaS platform, PagerDuty provides businesses, developers, and administrators a range of powerful tools to help them quickly manage client-impacting issues. By arming your business with the insight to proactively manage events that may affect customers across your IT infrastructure, PagerDuty helps you to maintain customer experience and satisfaction. It also allows you to sustain your brand reputation and revenue streams.

PagerDuty comes with hundreds of native integration points to ensure that the right data gets in the hands of the right people in real-time. By taking advantage of machine-learning, PagerDuty automatically handles resource scheduling and issue escalations. You can customize PagerDuty notifications to use a combination of phone calls, SMS, push notifications, and emails depending on the issue severity, time of day, or defined support hours.

 

These features are why PagerDuty can be such a useful companion to your MetricFire applications such as Hosted Graphite. For example, you might use Hosted Graphite to receive alerts about system performance, code bugs, or other issues. If you use PagerDuty as well, you would find it of immense use when you wanted automatic delegating to the people in your organization. One way would be to use PagerDuty to create alerts that it automatically assigns to specific people on your team.

You can create a PagerDuty service on MetricFire's Hosted Graphite that triggers once an alert criterion reaches a specified threshold. Once triggered, the service delegates tasks to specific individuals, leaving you free to focus on other important job functions.

What is Pingdom?

Pingdom is a monitoring system that uses both synthetic and real user monitoring to deliver enhanced app and website troubleshooting.

Pingdom's synthetic monitoring allows you to simulate visitor interaction with your website or app to spot app errors or website failures before your users do. You can monitor site uptime from over a hundred locations worldwide or troubleshoot your website speed and identify webpage issues. You can also test user transactions such as shopping carts, logins, registrations, and even URL hijacking.

Pingdom's real-time user monitoring allows you to monitor how your users interact with your website or app. Pingdom's real user monitoring (RUM) is fully scalable and intuitive. Learn how your users experience your site based on device, location, and browser. Ensure you meet your SLAs or KPIs by setting your own goals and monitoring your performance. Record and compare user metrics over time to see how your website performs over weeks, months, or years. 

 

Digital marketers can use Pingdom's synthetic monitoring to test new campaigns and ensure their users have the best experience. They can use Pingdom's real-time user monitoring to review how different user experience aspects, such as browser type or device, affect sales.

Web developers can test for website or app performance and spot defects while updates are in development. Web host providers can monitor performance in real-time to ensure client uptime. IT/Web Ops can use synthetic monitoring to quickly identify bottlenecks and spot backend issues with Pingdom's real-time user monitoring.

With MetricFire, you can amplify Pingdom's synthetic and real-time user monitoring. By integrating Pingdom with the MetricFire platform, you can display your metrics on aesthetically pleasing dashboards. With MetricFire, you can quickly understand complex websites at a glance or compare your Pingdom data with other monitoring systems.

 

How to set up a Pingdom webhook

The webhook provided by Hosted Graphite can be used in Pingdom both as an alerting endpoint and with integrations. To get Pingdom alert information added to Hosted Graphite as annotations, follow these instructions:

1. Copy your Pingdom webhook location by clicking the ‘Copy Webhook Location’ button
2. Adding an Alerting Endpoint
3. Browse to your Pingdom account, visit the ‘alerting’ section, and click ‘Alerting Endpoints’
4. On the top right-hand side, click “Add Alerting Endpoint”
5. Click ‘Add Contact Method’, select ‘URL / Webhook’, and paste your Hosted Graphite Pingdom webhook location, click ‘Add’
6. Save the endpoint

 

You’ve now saved a Hosted Graphite webhook for your alerting endpoint. Assign this alerting endpoint as one of your contact methods for an outage, and then add the Pingdom annotations to your alerts.
 

Adding an Integration

1. Browse your Pingdom account, visit the ‘Integrations’ section, and click ‘Integrations’
2. On the top right-hand side, click “Add integration”
3. Select Type: ‘URL / Webhook’, give your integration a name (e.g. ‘Hosted Graphite’), and paste your Hosted Graphite Pingdom webhook location. Make sure the Active box is ticked, and click ‘Save integration’
4. Select one of your checks or create a new one, and scroll to the bottom of the Edit window. Your new integration should appear in the ‘Connect integrations’ list. Select the integration, and click ‘Create Check’/’Modify Check’
 

Your PIngdom check will now send detailed event information to Hosted Graphite, including all your specified check tags and the following check-type specific information, as searchable annotation tags:

HTTP: full URL (including HTTP(s) prefix)
DNS: expected IP, name server
UDP: sent string, expect response

To Enable Pingdom Annotations in Your Dashboards

Browse to your Hosted Graphite graph, and enable Annotations.

Enable Pingdom Annotations

Use the tag “Pingdom” to see all Pingdom alerts or the hostname of the Pingdom check to see tagged annotations for that host. If you are using Pingdom Integrations, you can also search by your check tags or any of the specific fields listed above.

Finally, you will see site outages on your graphs

More information on annotations can be found by following our annotations documentation.

How to integrate PagerDuty and Pingdom with your monitoring system

To integrate PagerDuty and Pingdom with your monitoring system, sign up for a free trial with MetricFire. Talk with the MetricFire team about how to integrate PagerDuty and Pingdom and get PagerDuty and Pingdom interacting with your MetricFire dashboards directly.

What is MetricFire?

MetricFire is a full-scale platform that provides infrastructure, system, and application monitoring using a suite of open-source monitoring tools. We enable you to use Hosted Graphite and aesthetic custom dashboards to visualize your metrics so you can understand what is happening.

 

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MetricFire offers a complete ecosystem of end-to-end infrastructure monitoring, comprised of open-source Graphite and popular dashboards. Plugins for many other open-source projects are preconfigured, such as StatsD, collectd, and more. Not only does MetricFire fit well into many monitoring use cases, such as server monitoring, but we also offer application and cloud infrastructure monitoring.

         

Through this hosted environment, MetricFire boosts the unique features of open-source projects to give you more functionality than the original products. Below are some of the MetricFire features at a glance: 

  • Cloud Monitoring

  • Hosted Graphite

  • Dashboards


The key thing to remember is that Hosted Graphite by MetricFire is more than just Graphite. Our Hosted Graphite product actually adds data dimensionality and better data storage.

       

Benefits of Using MetricFire:

  • Simple, low-cost pricing
    A structured pricing model based on unique time series metrics allows you to work within your budget. The predictability and transparent pricing allow you to keep your costs in check and plan for the future. 1 metric is 1 metric.


  • Easy-to-use dashboards
    Easily share your dashboards with clients for free.


  • Responsive alerting
    Alert notification integrations PagerDuty, Slack, email, and webhooks.


  • Freedom of customization
    Custom metrics through your code.


  • Fantastic customer support
    Highly available support is provided by engineers for engineers to get you set up quickly.


  • Enterprise-ready
    Dedicated clusters for users that need their own environment. 
      
The author for this testimonial, Jim Davies, Head of DevOps, MoneySuperMarket.com.
“As MetricFire scales effortlessly, we can push and store more metrics than we really need today but might need tomorrow. This increases our depth of understanding of the systems that we run and heads off any future problems.”
Jim Davies, Head of DevOps, MoneySuperMarket.com.

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“We now have over ten times the amount of metrics we started with, and on different accounts. One of the great things about MetricFire is that scaling to support this increase has been hassle-free, requiring no additional work on our side.”

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“Building and managing an on-premise installation at this scale would require a lot of engineer time, especially in the first year...we use this engineering time to work on initiatives closer to our core business”

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Transparency is at the root of how we operate: from pricing to postmortems we're open about how we do things. We even publish our internal system metrics to our public status page.

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